TROUBLESHOOTING
PROBLEMS SETTING THE DEFAULT E-MAIL CLIENT
Sometimes, Microsoft Outlook changes the settings of the default e-mail client. If you notice that you have problems sending e-mails directly to e.g. SkyFile:
1. Start Outlook
2. Open Tools → Options from the menu
3. Select Others
4. Ensure the Register Outlook as default e-mail client… is not set (second check box)
5. Click on OK and close the box.
6. Restart the computer
7. Follow the instructions in the chapter Sending the report file ashore for setting the default e-mail client
ERROR IN XML DOCUMENT
If you receive this error message, your fssettings.xml cannot be read anymore.
This file has to be deleted within the Daily Report installation folder. Once done, please restart the Daily Report 3 software and a new readable fssettings.xml will be created by the system.
You can find fssettings.xml file within your DailyReport folder:
This should generate a new file automatically.
If you don't know how to locate your Daily Report folder please see below:
or:
ERROR INI FILE DOES NOT CONTAIN ATTRIBUTE INSTALLED
This error occurs, if you install a Daily Report Update either without having a full installation or if you install the update to a directory in which no full installation of Daily Report is existing.
In order to correct this issue, please request a full installation from your ship manager or adjust the installation path to the already existing full installation of Daily Report.
AN ERROR OCCURRED: INVALID OP PATH DOES NOT MATCH THE FILENAME
This error occurs, if Daily Report is used in conjunction with a network drive, it can occasionally lose access to its files due to networking problems on the operating system side.
This can be easily fixed within the Daily Report 3 application, go to “File” choose “Reload forms/reports files” and hit “Yes” to the Regenerate forms/reports table, the program will restart after that.
AN ERROR OCCURED: 1 NOT A SUPPORTED CODE PAGE
This error might happen if the profile and user language are different. Although the profile is set to English, the process is still failing. The problem lies here: the service is running on a system level not on the profile itself.
Change the system settings of the Windows Machine to English. This can be done from Control Panel > Region > Administrative Tab > Copy Settings.
Preffered language (English) should be displayed at the top of this list.
Please carry out the above mentioned changes and than restart.
EXPORT ERROR - COULD NOT SEND EMAIL. CALLING EMAIL CLIENT FAILED.
The root cause of the problem in most of the cases lies here in the setting of Windows. Please be so kind and change the standard in the Windows registry into the email client you are using on board, as per below discription.
COMPUTER-WIDE SETTING
Please create a backup for safety reasons and than do the following.
What must the user set if DailyReport is not allowed to send emails using the default email client?
Description
Thunderbird (or any other email client) cannot be accessed from DailyReport via MAPI.
Solution
This is because there is no default email client defined on the computer or for any reason it is not recognized.
1. Check the Windows settings
- Open
Windows Key→Settings - Enter email in the search field
- Open
Select default email app - Select the email program from the displayed list of applications, e.g. Thunderbird
- Sometimes it helps to change the settings once and then back
2. For Thunderbird
Thunderbird (and other mail clients) have an own button to let the application become the default email client. Open Settings and go to System integration. Check the button “When starting, check whether Thunderbird is registered as the default application” and click on “Check now…”
3. Check the registry
Open Start > Windows Administrative Tools > Registry Editor On the left (or enter it in the top row), select the key. Check whether the value MAPI (data type REG_SZ) is present on the right and is assigned the number 1. If not, correct or create this value manually:
| Key | Parameter | Value |
|---|---|---|
| Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Messaging Subsystem | MAPI (Datentyp REG_SZ) | 1 |
| Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows Messaging Subsystem | MAPI (Datentyp REG_SZ) | 1 |
Check Computer-wide setting
To get full control over defining the current email client for SMAPI, you need to look at the Windows registry:
| Key | Parameter | Value |
|---|---|---|
| Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail | (Standard) (Datentyp REG_SZ) | Mozilla Thunderbird |
Below the Mail key, all available email programs are listed as subkeys. In our example these are Hotmail, Microsoft Outlook and Mozilla Thunderbird.
Now take a look at the right side. The value Microsoft Outlook is entered there under (Standard).
Check also
| Key | Parameter | Value |
|---|---|---|
| Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Clients\Mail |
Note: Windows automatically applies our change to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail to the Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Clients\Mail key.
User-related settings
The same key as under HKEY_LOCAL_MACHINE is sometimes also available under HKEY_CURRENT_USER:
| Key | Parameter | Value |
|---|---|---|
| Computer\HKEY_CURRENT_USER\SOFTWARE\Clients\Mail | (Standard) (Datentyp REG_SZ) | Mozilla Thunderbird |
If this key is not available, you can create it manually. If you enter the desired value here under Standard, this will overwrite the configuration in HKEY_LOCAL_MACHINE. So the user-related setting always wins.
If a change under HKEY_LOCAL_MACHINE is unsuccessful, then this is usually because another setting exists under HKEY_CURRENT_USER.